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Complaints Procedure

Please see our contact page for information on how to raise an initial complaint about Biffa Award.  *IMPORTANT: Please note that we are not Biffa Waste Services - if you have a complaint regarding waste collection or anything else to do with Biffa, please visit their website for contact details as we will not be able to help you.* 

For Biffa Award queries only: if you are unhappy with the initial response then please complete the following procedure.

Established Complaints Procedure if Dissatisfied With Initial Outcome